Groundworks

Firstly, all groundwork is your responsibility. For us to erect your bespoke outdoor space we require a suitable, level foundation. This can either be a concrete (a 4” minimum depth) slabbed, or concrete beamed base (4×4 concrete fence posts). *If using a Timber framed base (min of 6×2 timber tanalised) please contact for further details in which to construct your base to support our floor bearers*

It is essential that your foundations are no more than 2” larger than the base specification of your soon to be built timber framed building. Also, please allow a 1ft space between the foundations and any trees, fences, bushes or any other obstacles. If unsure on any of these requirements please feel free to contact us for more in depth details.

Aftercare

We’d love for your outdoor space to remain as pristine as possible, and we’re sure you do too. The tanalised timber process will protect against both fungal and rot based attacks, however if you want to keep your building in tip-top condition, we recommend that you re-treat it on a regular basis. If you do not treat your timber, your outdoor building may be exposed to adverse weather conditions and water ingress may occur.

Handy tip: Use an oil or solvent based weather proofing sealant and be sure to cover the exterior faces.

Access

For us to get the sections of your building safely to the desired destination, we request a few simple access requirements.

  • Minimum height clearance of 8’6”
  • Minimum width clearance of 3ft (down side or rear of property)
  • No tight angles or corners
  • If the only access is through your home then please let us know when you place your order with us and we’ll endeavor to find a simple and safe solution.

Note: we do not lift over walls, garages, fences or dwarf walls. If you wish to attempt this yourself then by all means do so. However, We wont be able to offer our free installation service and would require an additional re-fitting cost of £250+ and travel expenses. A new date will also be confirmed. We cannot be held accountable for any damage to any of the products. If this does occur, then we will not be able to erect your building.

At Malvern Timber Framed Buildings we pride ourselves on efficiency, accuracy and quality, so all pre-preparation requirements must be sufficiently carried out prior to our arrival.

We take no responsibility for any onsite inaccuracies that are beyond our control. Inadequate groundworks, insufficient access requirements or any obstructions that arise on site will incur additional penalties. Payment in full upon arrival will be required for the building you have requested.

An additional re-fitting cost of £250+ and travel expenses. A new date will also be confirmed once the issues in question have been addressed.

We would like to remind customers that timber is an organic product, subject to naturally occurring changes that result from different environmental conditions i.e. changes in colour, surface, splits and shrinkage. We cannot accept any responsibility for these natural changes.
We’re always looking for ways to improve and develop policies and conduct. Because of this, we reserve the right to alter our terms and conditions whenever necessary, without notice. This does not affect your statutory rights.

If you’re situated in either England or Wales, we offer delivery straight to your home and promise to have your building completed from start to finish the very same day. Delivery is charged after a 30-mile radius of WR6 6TS please call the office to obtain delivery charge to your area this includes our FREE on the day installation.

Scotland

If you’re a resident of Scotland, due to our location we are unable to reach your destination, build your outdoor space and return home in a single day. Due to this, an additional cost will be incurred so please call for a quote

Isle of Wight

In most cases we will supply deliver and install but please call for more information and cost.

Isle of Man, Guernsey and Jersey

If you live in one of these areas then we can still get one of our luxury outdoor spaces to you. However, you will be required to arrange and handle costs for a courier to get the necessary materials from a UK mainland dock to your home. Please note: although we’ll be providing you with all the necessary bits and pieces, we are unable to reach you in person and assemble your outdoor building. But don’t worry, we will provide you with really simple, easy to follow instructions which allows you to construct it yourself.

We endeavor to get your perfectly tailored outdoor space from our workshop to your back garden within 90 days this may take longer during high season. We will be able to give you an exact date when you place your order.

We accept payments in the form of cash, pre-cleared cheques (received 7 days in advance), BACS transfers and PayPal (3 days in advance.)
 Note: Full payment is required on day of delivery.

Property in the goods shall pass to the purchaser only on payment in full to the vender of all sums payable in respect there of. Until such time the goods remain the absolute property of the vendor. The vendor reserves the right to repossess the goods in the event the purchaser fails to comply with the payment terms and to enter the purchaser’s property/premises at any time during normal business hours for the purpose of repossession.